Getting the right behaviour support at the right time can be hard.
Many NDIS participants and families face long waitlists, staff shortages, or live far from services.
TelePBS is one way to make support easier to access.
The NDIS Quality and Safeguards Commission supports TelePBS when it is delivered safely and in line with good practice.
What Is TelePBS?
TelePBS means receiving Positive Behaviour Support (PBS) using technology instead of face‑to‑face visits. This can include:
– Video calls
– Phone calls
– Emails or online tools
TelePBS can be used to:
– Understand why behaviours happen
– Create Behaviour Support Plans
– Coach families and support workers
– Review and update plans over time
The NDIS Commission says TelePBS can be a safe and effective option, especially when people cannot easily access in‑person services.
Why the NDIS Supports TelePBS
The NDIS Quality and Safeguards Commission explains that TelePBS can:
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- Help people get support sooner
- Improve access for people in regional and remote areas
- Reduce travel time and stress for families
- Allow support to happen in familiar environments, like home or school
When done properly, TelePBS must still meet the same quality and safety standards as face‑to‑face support.
What Good TelePBS Looks Like
The NDIS Commission gives clear guidance about how TelePBS should be delivered.
1. The Person Comes First
Support must respect the person’s rights, choices and dignity.
PBS should always aim to improve quality of life and reduce stress, not just “stop behaviours”.
2. Evidence‑Based Support
TelePBS must follow Positive Behaviour Support best practice.
This means:
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- Understanding what the behaviour is communicating
- Using positive and proactive strategies
- Working to reduce and remove restrictive practices over time.
3. Skilled and Experienced Clinicians
Only trained and experienced practitioners should deliver TelePBS.
They must:
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- Work within their skills and experience
- Know when TelePBS is suitable
- Know when in‑person support may be needed.
4. Strong Safeguards
TelePBS must follow NDIS rules, including:
– Privacy and confidentiality
– Incident and complaints management
– Clear clinical governance and oversight.
How Therapy Connect Delivers TelePBS
Therapy Connect provides TelePBS in line with all NDIS Quality and Safeguards Commission guidance.
Why Choose Therapy Connect?
Immediate availability
We currently have capacity and can begin services quickly.
Experienced PBS clinicians
Our practitioners are skilled in behaviour support and telepractice and follow the PBS Capability Framework.
NDIS‑aligned and safe
Our services meet NDIS Practice Standards and safeguarding requirements.
Flexible and person‑centred
We work closely with participants, families, carers, and support workers to make TelePBS practical and meaningful.
Focused on positive outcomes
We support skill‑building, improved wellbeing, and the safe reduction of restrictive practices.
TelePBS: Support When and Where It’s Needed
TelePBS is not a “lesser” service.
The NDIS Quality and Safeguards Commission recognises it as a valid and effective way to deliver Positive Behaviour Support when done well.
For many people, TelePBS means:
– Faster support
– Less waiting
– More choice
Therapy Connect is ready to help now, with experienced clinicians and immediate capacity. If you have questions, feel free to send us a message!
