Why Online Therapy?

Welcome to Therapy Connect, home of online therapy since 2015. For many, this may be the first time you’ve heard of online therapy (telehealth) or considered seeing a practitioner online, and we know how overwhelming that can be.

You might be managing the NDIS for the first time or navigating a new diagnosis, and with so much to organise, we want to make accessing therapy/healthcare/support as easy as possible.

This resource answers the most commonly asked questions about online therapy. Please read through our FAQs, and if you still have questions about online therapy or would like to speak with someone, you can call us here 1300 757 806 get started here.

therapy connect psychology

About Us

Therapy Connect is Australia’s leading online NDIS registered allied health provider, dedicated to delivering faster and easier access to highly qualified and experienced therapists across the country.

We match our therapists to the individual needs and goals, to ensure we get better outcomes for people with disabilities. Our services include occupational and speech therapy, dietetics, physiotherapy and psychology. While we strongly focus on working with children and adolescents with autism and developmental delays, our clients include NDIS participants of all ages.

Our programs are evidence-based, personalised and specifically designed for online (telehealth) service delivery. 

Therapy Connect is a part of the Kinela business, and together we are on a mission to make high-quality healthcare more accessible, no matter where you live. Because better health belongs to everyone.

We champion the flexibility, accessibility, equity and connection of online therapy, enabling us to achieve outcomes with clients Australia-wide.

Is Online Therapy Right For You?

Australia-wide access

No matter where you live, you can access our team of 70+ highly experienced and qualified therapists Australia-wide.

Personalised programs

Our programs are designed to meet your individual needs and goals. We understand that everyone is different, so we tailor our programs to suit you.

Save on travel time and costs

No need to travel to and from appointments or pay for parking. You can receive all your therapy services online, saving you time and money.

Evidence-based, backed by research

Our founders partnered with Sydney University and the University of Queensland to write the guidelines for online therapy. Our approach is evidence-based and has shaped the framework for online therapy in Australia.

Convenient and flexible appointment times

We understand it can be challenging to schedule or attend appointments. That's why we offer a range of convenient and flexible appointment times to fit in with your life.

Access to the best

We’re a leading NDIS online therapy provider. Faster access to high-quality therapy and less wait times.


Online therapy or telehealth/telepractice allows people to connect with therapy supports through video sessions and the internet. At Therapy Connect, we use Zoom to facilitate therapy sessions and a mix of emails and text messages to stay connected and communicate with clients in between sessions.

Online therapy has been practised since 2005; we’ve been an online therapy provider since 2015 and are the leading NDIS provider for online therapy.

Yes, we are 100% funded by the NDIS and are a leading NDIS online therapy provider.

Online therapy has unique benefits and advantages. Online therapy provides accessible and equitable healthcare, removing location as a barrier to quality therapy supports. We can connect clients Australia-wide with highly-qualified practitioners across disciplines through the internet.

Research shows unique benefits in engagement, specifically when working with autistic clients or those with learning differences. Online therapy allows a child to learn in their natural environment (home, school etc.). They learn in an environment their comfortable and familiar with and can integrate therapy strategies into their daily social routines.

Online therapy also relies on a ‘family-centred’ approach. Because of the physical distance between the child/client and caregivers/families, practitioners must communicate, collaborate and engage with all parties. This means an inclusive approach to therapy, focusing on outcomes for the child and the competence and confidence of the caregivers/family. 

For more benefits to online engagement, read this article.

We individualise our approach depending on the needs of our clients, often using a combination of the following:

Direct therapy can look like activities via screen sharing, which can include shared control, using resources in the home such as a child’s favourite toys, books, etc. Songs and dancing together and moving in imitation of the practitioner. We use items and areas in the clients’ own home/backyard to engage through online therapy.

Indirect therapy can include creating client-specific resources and liaising with others involved in care and learning, such as caregivers/families, teachers, etc.

Practitioner-parent coaching is where practitioners work closely with caregivers/families to support the client/child with activities/games/therapy strategies etc. For some, this is why they prefer online therapy, and it suits caregivers/families who want to play an active role in their child reaching their goals

We currently have 70+ practitioners offering Speech Pathology, Occupational Therapy, Dietetics, Physiotherapy, and Psychology. 

We have services for all ages and specialise in working with children.

The decision between online therapy and Face to Face Therapy is a preference. Whilst there are advantages to both, common reasons people choose online therapy are:

  • Location: those living in remote, regional or rural areas may not have access to highly-qualified therapists and choose online therapy
  • Convenience: removing travel time, reducing travel anxiety specifically with clients who may not feel comfortable in new settings, having sessions at home/school/work
  • Flexibility: as sessions are online, we offer schedule flexibility (before, during, after school), multiple locations (parent connecting at work for a session whilst a child is at home/school), ability to rewatch recorded sessions if not able to attend
  • Family-centred: our paediatric sessions are planned in collaboration with caregivers/families. Caregivers/families who want to actively support their child in reaching their goals may prefer this approach to build their own competence and confidence.

Our Practitioners

We have 70+ highly-qualified practitioners ready to support you in reaching your goals.