Paying for therapy

How fees are determined

Therapy Connect determines fees depending on:

  • the therapy type,
  • whether the person receiving therapy has NDIS funding or is privately funded, and
  • where the person is located (if NDIS-funded).

If you have private health insurance, please check with your fund to see if online therapy delivery is covered.

Please note that Medicare is generally not accepted for online allied health therapy delivery with some exceptions, such as the Mental Health Care Plan.


Fees for people who are privately-funded (non-NDIS) are $198 per hour for all therapies except psychology which is $225 per hour.  


Therapy Connect aligns its pricing with the NDIS Price Guide, which sets prices for the supports we deliver. You can find more information about NDIS pricing in the following link:

Pricing differs in some cases depending on the therapy you are using, the state or territory you live in and the regional, remote or very remote classification of where the therapy is provided. 

Regional, remote and very remote classification

The NDIA uses the Modified Monash Model (MMM) to determine regional, remote and very remote areas using a scale based on population size and locality. The NDIS Price Guide 2019-2020 provides information about classifications and we can also help you determine which pricing applies to you. 

If you live outside of cities and regional centres, prices are higher as the NDIA recognises that people with disability living in rural and remote areas often face additional challenges that are distinctly different from people who live in metropolitan areas. 

The NDIA defines support as being delivered where the person receiving support is located. With Therapy Connect, this is usually in the person’s home, school or other local venue. It acknowledges that telepractice is akin to a therapist visiting a person in their home or community and that any additional challenges caused by geographical remoteness are relevant to where the person is, not the therapist.

To ensure registration requirements are met, Therapy Connect is registered with the NDIS in all states and territories where services are delivered.

Costs for travel

Telepractice allows access to therapy within your home or local community and without the need for a therapist to travel to you or you to travel to the therapist. This means that, except for exceptional circumstances, you won’t ever have to pay for travel costs when working with us.

Sometimes, for example in very remote areas, Therapy Connect may need to travel to a community to assess needs and establish support networks. In these cases, we can enter into specific arrangements with participants to cover travel costs and we also work to minimise these by coordinating appointments and sharing them between participants.