Feedback and complaints

At Therapy Connect, we understand that feedback is essential to ensuring a high quality of service. We are committed to ensuring feedback and complaints about services are welcomed, handled fairly and acted on appropriately.

You can give us feedback or make a complaint in any way, including by speaking to us in person, sending us a letter or email, phoning us or through another agency. 

You can make a complaint anonymously and can have an advocate help you when making or interacting with us about a complaint.

We will treat every complaint with integrity and in a fair and unbiased manner.

You can contact us by phone of ​1300 757 806 or through the form below.

At any time you can choose to have your complaint dealt with by an external agency, including:

  • Australian Human Rights Commission – phone 1800 620 241 (National)
  • Commonwealth Ombudsman – phone 1300 362 072
  • (In WA) Health and Disability Services Complaints Office (HaDSCO) – phone 1800 813 583
  • National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (except for WA) – phone 1800 035 544

You can find out more by reading our Complaint Policy.

Like to submit some feedback to our Team?  

Feel free to fill in the form below, or give us a call on 1300 757 806.

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